FAQ

What is a preset?

Think of Presets as a customized instagram filter that give your feed a uniform look and brand. We've created a variety of different Presets that fit any occasion or look!

 

Do I need an Adobe subscription to use the presets?

 

For mobile presets, you just need to have the free Lightroom App (found in the App Store on your phone). Instructions are in the PDF download included with your purchase.

Desktop presets can only be used with Adobe Lightroom.

​I've never used presets before. Are instructions included?

 

Absolutely! Step-by-step instructions are included in your download. You can also message us if you have any questions!

Why is my preset showing up as a blank image on my camera roll?

This is perfectly normal! Mobile presets are DNG files (essentially RAW images), and will show us as a blank or black photo in your Mobile Device’s Camera Roll. When you open the Lightroom CC app and import the preset, you will be able to see the preset image.

Do you offer refunds or exchanges?

Because our product is digital, we do not offer refunds or exchanges. Thank you for understanding!

My purchase includes a zip file. How do I unzip it?

 

There are 2 ways to do this:

If You Are Using a Mobile Device:

  • iPhones will unzip the file by double clicking on it. If it does not unzip by clicking on it, you will need the Unzip or Winzip App (both are free & available in the App Store). You can then open the zipped folder in the app and unzip it. Watch a step by step video HERE.

If You Are Using a Desktop/Laptop Computer:

  • Once you download the files, double click the zipped folder. This will unzip it. You can then send the files to your phone via Airdrop or email.

How do I adjust the exposure or contrast of my photos? 

Not all pictures are created equal! Although we configure our presets to have overall compatibility with as many different images as possible, you may need to make some slight adjustments to the exposure, brightness, or contrast.

I'm having a problem that isn't listed here. What should I do?

Contact us HERE and a member of our team will get back to you as soon as possible!

© 2020 AVL Presets

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